Nordic International Services, LLC

58 Whitehouse Circle P.O. Box 1630
Campton, New Hampshire 03223




34500 Solon Road  
Solon, Ohio 44139-2695  
Tel: (216) 248-0100  
Fax: (216) 248-0723  

From Linda Frazier, traffic coordinator at Erico, Inc...

February 12, 1997

MTA Lines
1230 W. Bagley Road
Berea, Ohio 44130

To: Mr. Rick Gareau

Subject: Job Performance


It seems like we always hear the negative and never any positive feedback. I always attempt to point out the positive when I can. I have been working with your employee, Heiko Luehrs, for container and the remote less-than-container export shipments. Heiko has always been professional, prompt and very efficient. I have requested delivery at times on short notice and Heiko has always come through, never letting Erico or our customers down. I have come to rely on his export knowledge and even quizzed him - I have never been disappointed.

I have gotten nothing but excellent service. It always helps when you have contact people with whom you have trust. I have found this with Heiko and I would like to take this opportunity to express my thank you to you.


Reference Links:

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"...professional, competent, trustworthy..."

"...everyone else pales in comparison..."

"...determination and commitment..."

" things done much more quickly..."

"...professional, prompt, and very efficient..."

"...a forwarder who you can trust and you can depend on..."